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Frequently Asked Questions.

All you ever wanted to know about
Products   Health   OrderOrder and Company


Order

Queal is available via our webshop.

Here you can order everything from a Taste Tester to a full mix of different bags, bars and more.

You can make a one-time order or take out a subscription.

Payment is possible via credit card, PayPal, and many other local payment providers.

If you have any questions before you order, please feel free to contact us.
An order has your specified amount of Queal packaged per day (three meals per bag).
An order for 30 meals will, therefore, arrive in 10 bags of Queal powder.
You will also receive a shaker (with your first order) and scoop.

A Taste Tester comes with 7 bags (21 meals) of our most popular flavours and also has a free shaker and scoop.
You can change your subscription via your personal dashboard.

You can add or decrease the number of bags or bars of any flavour, and even add flavours you didn't already have in your subscription. You can also cancel or pause your subscription from there, and take out a new subscription once you'd like to start receiving Queal again. You can even change the interval in which you get your shipments, from 1x per day to 1x per few months.
After your order confirmation email, we will send you a tracking email.
In this email (and on your personal dashboard.) we will provide you with the tracking information.


If you haven’t received a tracking link within 48 hours (excluding weekends) and/or the information on your dashboard. is unclear please contact us.

America (from us.queal.com)
  • 2-5 days - depending on shipping method selected

Europe (from queal.com)
  • 1 day – The Netherlands, Belgium, Luxembourg
  • 2-3 days – Germany, France, United Kingdom, Denmark, Monaco
  • 3-4 days – Spain, Poland, Ireland, Austria, Sweden, Italy, Portugal, Czech Republic, Slovakia, Hungary, Slovenia, Malta
  • 4+ days – Lithuania, Croatia, Estonia, Latvia, Romania, Bulgaria, Greece, Finland, Andorra, Belarus, Bosnia and Herzegovina, Canary Islands, Gibraltar, Serbia, Ukraine
  • 7+ days - Faroe Islands, Liechtenstein

Rest of the World
  • 3-6 days - Hong Kong, Singapore, UAE, Bermuda, Congo, Ivory Coast, Mauritius, Morocco, Nigeria, Rwanda
  • 4-9 days - Australia, Canada, Cyprus, Israel, Japan, South Korea, New Zealand, Russia, Taiwan, United States (from our EU warehouse), Algeria, Argentina, Armenia, Azerbaijan, Bangladesh, Barbados, Bolivia, Brunei Darussalam, Ecuador, Egypt, India, Lebanon, Macao, Malaysia, Mayotte, Pakistan, Qatar, Saudi Arabia, Sri Lanka, Thailand, Turkey
  • 5-13 days - Brazil, Chile, China, Colombia, Mexico, Cameroon, Costa Rica, Iceland, Indonesia, Kazakhstan, New Caledonia, Peru, Philippines, Senegal, Seychelles, South Africa, Trinidad and Tobago, Tunisia, Uruguay, Vietnam
  • 7+ - Afghanistan, Angola, Anguilla, Antigua and Barbuda, Aruba, Bahamas, Belize, Benin, Bhutan, Bonaire, Saint Eustatius, Saba, Botswana, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, Comoros, The Democratic Republic of the Congo, Cook Islands, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Iraq, Jamaica, Jersey, Jordan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, People's Democratic Republic of Lao, Lesotho, Liberia, Libyan Arab Jamahiriya, Macedonia, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Moldova, Mongolia, Montenegro, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Oman, Panama, Papa New Guinea, Paraguay, Puerto Rico, Reunion, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Sao Tome and Principe, Sierra Leone, Solomon Islands, Sudan, Suriname, Swaziland, Tajikistan, United Republic of Tanzania, Togo, Tonga, Turkmenistan, Uganda, Uzbekistan, Vanuatu, Venezuela, British Virgin Islands, Wallis and Futuna, Yemen, Zambia, Zimbabwe

Exceptions may occur and we don’t hold ourselves or our shipping partners liable for delays in shipping. And they do like to spend their weekend with their families, so please account for 2 days longer shipping times if it’s over the weekend.
If you have any problems with your order you can contact us:
  • Email us at [email protected]
  • Call us at +31 (0)10 669 0135
  • The chat window on the website

We always look to make you a happy customer and will work together with you to see what solution is best suited to your particular situation.
We guarantee a full refund for all unopened bags that you send back to us within 14 days of originally receiving your order. Please do email us before doing so.
You can update your (shipping) information in your personal dashboard.
There is no minimal length to a subscription. You can update/change/cancel at any moment via your personal dashboard.
We ship to packstations in Germany (DHL). We don't currently offer support for packstations in other countries.

Products

Queal is a nutritionally complete meal. You can buy it as a powder, or as a bar for on the go. Each meal provides you with a mix of carbohydrates, protein, fats, and all essential vitamins and minerals.

Just add water to your powder and you have a meal within a minute. With Queal, you will never have to worry about groceries or cooking when you don't want to!
The main ingredients of Queal are oats, whey protein, and soy flour.
These natural ingredients are fortified with vitamins, minerals, and flavouring.

You can find all ingredients and the back-labels on the recipe page.
  1. Mix together ~350ml water with 1/3rd bag of Queal.
  2. Shake (free shaker provided with first order) or blend.
  3. Enjoy
(optional) Let it sit in the refrigerator for 1 hour or more for the best taste.
The Best-Before date is 12 months, but Queal should last at least 24 months when unopened and stored in a cool, dark, and dry place.

If the bag is opened in a dry place, the best-before date doesn't change. Just be sure to properly close the bag again!

If mixed with water Queal is good for several hours at room temperature and a day and a half in the fridge.
Queal 4.0:
Standard: 5 scoops/178 g with 350 ml water

Each scoop is about 35 g. This is a full scoop, so if you have some air in the bottom of the scoop, you may need one more scoop.
Each bag contains 3 meals.
That is completely up to you.
It is safe to replace all three meals with Queal and drink it 3 times a day, as there are no known health risks.
If you don't want to replace all your meals with Queal, you can also just replace your breakfast when you want to save time.
If you have a subscription you can change the amounts every month if you want to.
Almost everyone.

Queal is enjoyed by people with office jobs to hikers who enjoy the quality of the meals on a mountain. And Queal is popular with both students and busy executives alike.

Queal is designed for the average adult person.
If you are below 18 years old, pregnant, or have special dietary restrictions or needs, we recommend talking to your physician before consuming Queal on a regular basis.
If you eat fewer calories than you use per day, you will lose weight (here is a calculator).

We don't make any claims that Queal is made for weight loss.

We do strongly advise that you consult with your physician before trying to lose (or gain) weight.
Per bag (3 meals) of Standard 2100 kCal

See how many calories of Queal you've eaten in your personal dashboard.

Yes.
It is completely safe and normal to use Queal next to your traditional meals.
Here's the aminogram for our Whey Protein:

Typical Amino Acid Profile % of total protein
Alanine 5.0
Arginine 2.1
Aspartic acid 11.0
Cystine 2.2
Glutamic Acid 18.1
Glycine 1.4
Histidine 1.7
Isoleucine* 6.4
Leucine* 10.6
Lysine 9.6
Methionine 2.2
Phenylalanine 3.0
Proline 5.5
Serine 4.6
Threonine 6.7
Tryptophan 1.4
Tyrosine 2.6
Valine* 5.9
* = BCAA
Yes, there is enough sulfur in Queal.

Both the oats and soy flour contain sulfur, more than enough to sustain your body.
It is not on our nutrients list, as the EFSA does not have a recommendation for it.
There is no added chromium in Queal, and no (measurable) naturally occuring chromium either.

Chromium is not an essential nutrient according to the EFSA, and not needed for the normal functioning of the human body.
Furthermore there is no evidence to suggest that the ingestion of Chromium has a positive effect of any kind.
Which is why we decided not to add it to Queal!

See here for more information.
We use full-fat soy flour, toasted.

You can find all ingredients and the back-labels on the recipe page.
Compared to eating a meat-based diet, Queal is much more sustainable.

Most ingredients are sourced in The Netherlands or neighbouring countries.

See how you are having a positive impact on the environment in your personal dashboard.

Health

Queal is vegetarian, but not vegan.
We use an Undenatured Whey Protein Concentrate, which is derived as a by-product of the cheese-making process.

There may be a vegan version of Queal, see the homepage if it's there already.
Gluten, Soy, Egg*, Dairy, Lactose**
*Only possible trace amounts, these aren’t ingredients of Queal (but some components are processed in the same factory where these sorts of products are also processed.).
**Only a relatively small amount is present in our Whey Protein. We use Whey Protein Concentrate in Queal. The amount of lactose in there is subject to slight variation but small enough that it doesn’t pose a problem to mildly sensitive lactose-intolerant people. Especially in combination with a lactase tablet. Note that we use concentrate, not isolate. Concentrate has low levels of lactose. Probably fine for those with a mild lactose intolerance. Isolate would be virtually lactose-free, but we don’t use that.

You can find all ingredients and the back-labels on the recipe page.
Normal. Albeit small in quantity.
Queal contains a healthy amount of fibres and therefore no changes in stool are experienced. As Queal is extremely efficient in its nutrients vs. weight ratio, you eat less volume overall, and therefore excrete less also.
With our formula, we expect no side-effects.

However, with early versions of similar products people have experienced the following side-effects:
Gas
Headaches
Aftertaste
Fatigue
The most probable causes (Gum Arabic and Vanillin) are not in Queal!
There are currently no known negative long-term side-effects.

See how Queal is having an impact on you personally in your personal dashboard.

Yes.
There are no genetically modified organism (GMO) foods in Queal.
Queal has a GI of about 65-70.
Due to the homogenous nature and easy-to-track glycemic effect, Queal is ideal to manage your diabetes. We have many customers who use Queal for this reason. However, please talk to your physician before trying Queal!
Both our production- and fulfilment-centres have all the necessary certificates to adhere to EU regulations for health- and food-safety.

They are audited often, and always receive top marks.

Certificates include BRC and IFS, audited by DNV Business Assurance.
The Dutch Food Safety Authority (NVWA) also performs routine checks regularly.
All our ingredients are sourced and tested to conform to the European regulations regarding pesticide contents. (Reg (EG) no. 396/2005, with adaptions (EG) no 178/2006 and reg. (EC) no. 149/2008.)

This means there are no, or extremely insignificant amounts of pesticides in Queal.

All our ingredients are tested to adhere to Regulations (EG) nr. 1881/2006 of the commission of 19/12/2006, concerning the maximum levels of heavy metal contaminants in food, as well as the updates in (EG) nr 1126/2007, (EG) nr 565/2008, (EG) nr 629/2008, (EG) nr 105/2010, and (EG) nr 165/2010.

Every single batch of Soy Flour, Oatflour, Whey Protein, Maltodextrin, and the oils is tested for this.

Order

Queal is available via our webshop.

Here you can order everything from a Taste Tester to a full mix of different bags, bars and more.

You can make a one-time order or take out a subscription.

Payment is possible via credit card, PayPal, and many other local payment providers.

If you have any questions before you order, please feel free to contact us.
An order has your specified amount of Queal packaged per day (three meals per bag).
An order for 30 meals will, therefore, arrive in 10 bags of Queal powder.
You will also receive a shaker (with your first order) and scoop.

A Taste Tester comes with 7 bags (21 meals) of our most popular flavours and also has a free shaker and scoop.
You can change your subscription via your personal dashboard.

You can add or decrease the number of bags or bars of any flavour, and even add flavours you didn't already have in your subscription. You can also cancel or pause your subscription from there, and take out a new subscription once you'd like to start receiving Queal again. You can even change the interval in which you get your shipments, from 1x per day to 1x per few months.
After your order confirmation email, we will send you a tracking email.
In this email (and on your personal dashboard.) we will provide you with the tracking information.


If you haven’t received a tracking link within 48 hours (excluding weekends) and/or the information on your dashboard. is unclear please contact us.

America (from us.queal.com)
  • 2-5 days - depending on shipping method selected

Europe (from queal.com)
  • 1 day – The Netherlands, Belgium, Luxembourg
  • 2-3 days – Germany, France, United Kingdom, Denmark, Monaco
  • 3-4 days – Spain, Poland, Ireland, Austria, Sweden, Italy, Portugal, Czech Republic, Slovakia, Hungary, Slovenia, Malta
  • 4+ days – Lithuania, Croatia, Estonia, Latvia, Romania, Bulgaria, Greece, Finland, Andorra, Belarus, Bosnia and Herzegovina, Canary Islands, Gibraltar, Serbia, Ukraine
  • 7+ days - Faroe Islands, Liechtenstein

Rest of the World
  • 3-6 days - Hong Kong, Singapore, UAE, Bermuda, Congo, Ivory Coast, Mauritius, Morocco, Nigeria, Rwanda
  • 4-9 days - Australia, Canada, Cyprus, Israel, Japan, South Korea, New Zealand, Russia, Taiwan, United States (from our EU warehouse), Algeria, Argentina, Armenia, Azerbaijan, Bangladesh, Barbados, Bolivia, Brunei Darussalam, Ecuador, Egypt, India, Lebanon, Macao, Malaysia, Mayotte, Pakistan, Qatar, Saudi Arabia, Sri Lanka, Thailand, Turkey
  • 5-13 days - Brazil, Chile, China, Colombia, Mexico, Cameroon, Costa Rica, Iceland, Indonesia, Kazakhstan, New Caledonia, Peru, Philippines, Senegal, Seychelles, South Africa, Trinidad and Tobago, Tunisia, Uruguay, Vietnam
  • 7+ - Afghanistan, Angola, Anguilla, Antigua and Barbuda, Aruba, Bahamas, Belize, Benin, Bhutan, Bonaire, Saint Eustatius, Saba, Botswana, Burkina Faso, Burundi, Cambodia, Cape Verde, Cayman Islands, Central African Republic, Chad, Comoros, The Democratic Republic of the Congo, Cook Islands, Cuba, Curacao, Djibouti, Dominica, Dominican Republic, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Fiji, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Iraq, Jamaica, Jersey, Jordan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, People's Democratic Republic of Lao, Lesotho, Liberia, Libyan Arab Jamahiriya, Macedonia, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritania, Moldova, Mongolia, Montenegro, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Oman, Panama, Papa New Guinea, Paraguay, Puerto Rico, Reunion, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Sao Tome and Principe, Sierra Leone, Solomon Islands, Sudan, Suriname, Swaziland, Tajikistan, United Republic of Tanzania, Togo, Tonga, Turkmenistan, Uganda, Uzbekistan, Vanuatu, Venezuela, British Virgin Islands, Wallis and Futuna, Yemen, Zambia, Zimbabwe

Exceptions may occur and we don’t hold ourselves or our shipping partners liable for delays in shipping. And they do like to spend their weekend with their families, so please account for 2 days longer shipping times if it’s over the weekend.
If you have any problems with your order you can contact us:
  • Email us at [email protected]
  • Call us at +31 (0)10 669 0135
  • The chat window on the website

We always look to make you a happy customer and will work together with you to see what solution is best suited to your particular situation.
You can update your (shipping) information in your personal dashboard.
There is no minimal length to a subscription. You can update/change/cancel at any moment via your personal dashboard.
We ship to packstations in Germany (DHL). We don't currently offer support for packstations in other countries.

Company

Queal is a portmanteau of Quick and Meal, and is pronounced as such. Thus Qu- from “Quick”, followed by the -eal from “Meal”. Phonetically: [kweel].
Two energetic entrepreneurs started Queal. They are Onno Smits and Floris Wolswijk. To this day they are leading the company forward to new food innovations. Productivity and health are the two main drivers behind their passion for Queal. Together with the team at our office, and with our business partners, we aim to provide as many people as possible with complete meals.
We started Queal to make great nutrition easily available.

Not only did we want it to be convenient but balanced at the same time.

This wasn't available when we launched the company, and now we provide tens of thousands of people with great nutrition every day.

Read about Queal on our company page.
For our press releases and media please visit our press page.

For direct contact, please contact us via:
Telephone: +31 (0)10 669 0135
Email: [email protected]
The chat window on the website during business hours

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